FrontDesk AI, answers the calls you miss

Most clinics do not lose patients because of bad care. They lose them because nobody picked up the phone.

The problem

• A busy clinic misses 20 to 35 in every 100 calls at peak times. Most of those people do not call back, they call the next clinic
• After hours it is voicemail, or a service that can take a message and nothing else
• Answering services cost $1 to $3 a call and still cannot book anyone in
• Reception is interrupted constantly, so the person standing at the desk waits
• Someone with a genuinely worrying symptom sits in a voicemail box overnight

How it works

It picks up the overflow and the after-hours calls, plus text and WhatsApp, in the patient language.

It books, moves and cancels appointments directly in your calendar. It also answers the questions you get asked every day: opening hours, parking, which insurance you take, what to do before a scan, how to get a repeat prescription.

Repeat prescription requests come through as a proper structured request instead of a rambling voicemail. Every call leaves a short, clear summary for the morning.

The safety rules, which are not negotiable

• It never diagnoses anyone and never gives medical advice
• Emergency warning signs are caught by fixed rules written into the code, not by the AI deciding. Chest pain, stroke signs, talk of suicide, bleeding in pregnancy, severe allergic reactions. Every one gets told to call 911, and pages the on-call doctor
• The AI can add to that list. It can never take anything off it
• Anything unclear goes to a person. The default is always to involve a human
• Full transcripts kept for auditing, under a signed agreement, encrypted

Two examples

A dental and family practice group across three sites was missing around 180 calls a week. Recovering even 30% of those as bookings added about 54 visits a week.

The after-hours difference was bigger than expected. The on-call doctor stopped waking up to five rambling voicemails and started getting one clear, sorted message.

A rural practice covering a 40-mile area used it for evening cover. Over six months, 71% of after-hours contacts were dealt with without waking the doctor, and every single emergency reached a person in under a minute. Their patient score for "easy to get hold of" went from 3.1 to 4.6 out of 5.

Built with Claude, speech-to-text and voice, phone and WhatsApp, n8n, and connections into booking systems.

If you want the same thing for your practice, see the AI receptionist for what it does and does not do, then check the pricing for clinics.